Silverbux.in, we strive to ensure your satisfaction with every purchase. If you are not entirely satisfied with your order, we offer a hassle-free return and refund policy subject to the following terms:

1. Eligibility for Returns:

• To be eligible for a return, the item must be damaged or defective. If the item is damaged, it must be unused, unworn, and in its original condition with all tags and packaging intact.
• Returns must be initiated within 2 days of receiving the product. Beyond this period, we may not be able to process your return.

2. Damaged or Defective Products:

• In the unlikely event that your product arrives damaged or defective, please contact us immediately at support@silverbux.in or +91 91618 91633.
• To expedite the return process, we may request clear photos or videos of the damaged or defective item.

3. Return Procedure:

• To initiate a return, please email us at support@silverbux.in with your order number, reason for return, and any relevant details.
• Once your return request is approved, we will provide you with instructions on how to return the item to us.
• Please ensure that the returned item is securely packaged to prevent damage during transit.

4. Refund Process:

• Upon receiving the returned item and verifying its condition, we will initiate the refund process within 2 to 5 days.
• Refunds will be issued to the original method of payment used for the purchase.
• Please note that shipping charges are non-refundable, and you will be responsible for the return shipping costs unless the return is due to a mistake on our part.

5. Exclusions:

• Certain items, such as personalized or customized jewelry, may not be eligible for return unless they are damaged or defective.
• We reserve the right to refuse returns that do not meet our eligibility criteria or if the return process is not followed as instructed.

6. Video of Opening Damaged Products:

• To facilitate the resolution of damaged product claims, we recommend recording a video while opening the package if you suspect the item may be damaged.
• This video can serve as evidence in case the product is indeed damaged, helping to expedite the refund or replacement process.

Contact Us:
If you have any questions or need further assistance regarding our refund and return policy, please contact us at

GOLDEN HAND HEDGER OPC PRIVATE LIMITED
#19/4, Aariya Street, Attur - 636102, Salem District, Tamil Nadu, India
+91 91618 91633
support@silverbux.in
www.silverbux.in